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IT Technician
Location: Apex, NC     

Job Description
  • Provide support to ATI users. Work closely with end users to solve system problems and implement improvements. Troubleshoot hardware and software problems with ATI systems. Work closely with ATI software developers to troubleshoot application problems.
  • Setup and maintain PCs for employees. Help new users get oriented with ATI systems. Create and maintain user accounts.
  • Maintain and support ATI’s local area network (LAN), wide area network (WAN), and Internet systems. Maintain network and client computer hardware. Maintain and administer corporate information systems, including servers, applications software, and system configurations. Help manage ATI’s IT assets. Support related systems such as telephone/voicemail and security systems as needed.
  • Write wiki entries, knowledge base articles, installation instructions, and other technical documents. Document maintenance processes, bugs encountered, workarounds, and other knowledge acquired.
  • Script and schedule common maintenance tasks. Complete small software projects, using tools such as Microsoft Visual Studio, Microsoft Office, Microsoft SharePoint and SQL Server Reporting Services.
  • Work after hours if needed to perform hardware or software maintenance tasks.
  • Use appropriate tools, methods, and best practices in the successful completion of IT projects. Work with software vendors, IT consultants, and other resources to assure the most cost effective, maintainable, robust solutions are implemented.
  • Provide support and assistance to coworkers as appropriate to enhance the performance and success of the Information Systems department and the company as a whole.
  • Continue to learn new skills and techniques through in-house training, outside training/coursework, seminars, trade shows, and appropriate use of the internet, and participate in the training of other members of the Information Systems group in these skills.
  • Other duties as assigned.


    Skills Requirements
  • Strong interpersonal and team building skills
  • Strong analytical, problem-solving and conceptual skills
  • Strong verbal and written communication skills
  • Ability to follow up and prioritize assignments
  • Ability to quickly acquire and utilize new business knowledge and technical skills

    Education Requirements
  • An Associate degree or BS is preferred.

Qualified candidates should email their resumes to  HR.Recruiting@ati-ia.com


 
 
ATI Industrial Automation
1031 Goodworth Dr. | Apex, NC 27539 USA
Phone:+1 919-772-0115 | Fax:+1 919-772-8259
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