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Creating the Tools for Success

ATI Industrial Automation has been designing, manufacturing and selling robotic end-effectors to the top manufacturing companies around the world since 1989. We are considered an industry leader. ATI is ISO9001-registered and a six-time winner of the North Carolina Technology Fast 50 Award. Our customer base is extremely loyal due to the excellent service, quality, and engineering provided by ATI employees. We invite you to join our team today.

Available Positions:

Applications Engineer
Location:  Apex, NC

ATI Industrial Automation is the leading engineering-based world developer of robotic accessories and robot arm tooling. Recognized throughout the world for quality and reliability, ATI products are improving productivity in an array of industries, including Robotics, Aerospace, Biomedical, Automotive, Electronics, Applied Research, Academics, Nuclear and Governmental.  In our continued quest for excellence in our products and service, we are seeking an experienced, hardworking, team-oriented Applications Engineer.  The Application Engineer (AE) is responsible for the technical service and application support before and after sale of the ATI products.  The AE evaluates customer applications and makes recommendations for product use, model, and option selection and assists customers with technical questions and problems.  The AE offers technical assistance to the sales department in the generation of new sales.  The AE works with the sales administration to resolve non-technical sales problems.  The AE works with engineering to create new products and options in support of customer applications.

 

Job Responsibilities:

 

·         Assist customers with questions, repairs, additional product details, etc.

·         Schedule and make repairs using the RMA system.

·         Coordinate with manufacturing and engineering as needed for additional technical support and RMA administration.

·         Write reports and manuals in support of sales and engineering.

·         Program robots at an advanced level to aid in demonstrating product equipment.

·         Be able to master any software or hardware used by manufacturing and engineering (e.g. CMM) in support of customers.

·         Identify improvements and new product ideas and report these to engineering and manufacturing—use the CAR system as needed.

·         Provide training (application, product, service, etc.) for sales and engineering.

·         Seek out training to improve customer service and repairs.  Stay on top of all product changes by examining engineering changes and new product releases.

·         Take direction and perform job duties as requested by Product Manager.

·         Travel varies throughout the year depending on customer needs and shows—about 20% travel.

 

 

Knowledge, Skills, and Abilities Required:

·         Ability to analyze technical problems/issues and effectively articulate verbal and written recommendations and solutions. 

·         Ability to present technical information to various audiences, often in a group setting.

·         Ability to quickly learn the organization’s product line, as well as, any software and hardware used by customers.

·         Outstanding interpersonal and customer service skills

·         Excellent organizational and personal time management skills    

·         Excellent communication skills, both written and verbal. 

 

 

Minimum Education Requirements:

Bachelor’s degree in engineering; any branch except software will be suitable.  Degrees should be from accredited institutions.

 

 

Resumes should be emailed to heather.beal@ati-ia.com



Marketing Events Coordinator
Location:  Apex, NC

The Marketing Events Coordinator requires consistent and careful coordination with the Marketing Manager, CEO, Managers, Marketing and Sales staff. Reporting to the Marketing Manager. The Marketing Events Coordinator is responsible for coordinating all events and trade shows from conception to clean up. This position requires coordination of efforts with outside vendors, customers, and other media sources as well as close in-house involvement of other departments. The Marketing Events Coordinator ensures that all events meet and exceed expectations and that all event related materials meet established standards as to appearance and content. Supports Sales and Marketing staff as requested. 

 

Major Duties and Responsibilities 

•          Travel as required to trade shows and events to support Sales staff and Marketing efforts. Flexible work schedule to accommodate evening and weekend events.

•          Assist with negotiations for space contracts and book event space, order supplies, equipment, and signage, and ensure appropriate décor to meet quality and brand expectations.

•          Maintain inventory of all display and product demonstration materials. Ensures all materials are in show-ready condition.

•          Maintain website exhibition calendar.

•          Coordinate and monitor event timelines and ensure deadlines are met.

•          Initiates, coordinates and/or participates in all efforts to publicize event. Ensures messaging is timed and released to effectively promote events.

•          Coordinate event logistics, shipping and show labor. 

•          Place orders with event contractors and ensure services are performed satisfactorily. This includes scheduling and placing orders for show labor, electrical, plumbing (air), lead retrieval, carpeting, cleaning, furniture rental, shipping, and drayage. Produce and provide booth and utility layouts and drawings for show staff and/or show orders.

•          Responsible for event set-up and tear-down including supervising contracted labor. Assisting Sales staff during the event.

•          Coordinate with vendors and customers to create new robotic demonstrations.

•          Process and distribute event leads to Sales staff.

•          Assist Sales staff with product and demonstration materials for customer visits.

•          Maintain event finances including invoicing, budgets, and reporting.

•          Propose new display ideas and improvements to the event planning and implementation process.

 

Knowledge, Skills and Abilities Required 

•           Excellent communication and organization skills, experience with event management.

•           Ability to manage multiple simultaneous projects and work assignments for a large amount of events and trade shows.

•           Excellent problem-solving skills to quickly and efficiently solve issues that may arise during an event. Calm individual who can operate under pressure, deadlines, and the demands of a busy event schedule.

•           Must be able to lift up to 50 lbs. and handle the strenuous work of setting up large displays and packing heavy product demonstrations.

•           Proficient using the Web to conduct research, event administration, and procurement as well as with the latest versions of Microsoft Outlook, Word, Excel, PowerPoint.

•           Basic knowledge of Adobe software: Acrobat, Illustrator, Photoshop, is desired.

•           Experience with Web communications, publishing, usability and/or social media is a plus.  

Education and Experience Requirements 

•           Bachelor’s degree in Marketing, Hospitality, or related field - plus 1-3 years of experience, or equivalent. 

 

 

Qualified candidates please send your resume to heather.beal@ati-ia.com

 



We offer an entrepreneurial environment with challenge, visibility and the opportunity to contribute to the success of the organization. ATI provides excellent benefits that include an Employee Stock Ownership Plan, a 401(k) plan, profit sharing plan, health plan, long-term disability plan and dental plan. At ATI you are not just an employee, you're an owner.
 

For those that are chosen for an interview, please download and fill out our employment application prior to your arrival.

An Equal Opportunity Employer.

ATI Industrial Automation offers a Co-op program where students commit to work for multiple semesters in a paid work experience. Click the link below for more information:

ATI Co-Op Program Information  

 


 
 
ATI Industrial Automation
1031 Goodworth Dr. | Apex, NC 27539 USA
Phone:+1 919-772-0115 | Fax:+1 919-772-8259
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